privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https:www.greenteayarns.com (the “Site”). 


PERSONAL INFORMATION WE COLLECT 


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including partial credit card information), and comments. 


We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including partial credit card numbers, email address, and phone number. We refer to this information as “Order Information.” 
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When you interact with our website by filling out any of our forms online, we collect personal information from you, including information about your: 
Name, contact information and location.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes: 

  • To provide and complete your orders; 

  • To provide our Users with ongoing customer assistance; 

  • To be able to contact our Visitors and Users with general or personalized product information and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our products and services. 

  • To comply with any applicable laws and regulations. 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION 


We share your Personal Information with third parties to help us use your Personal Information, as described above. 
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: 


https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

YOUR RIGHTS 


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 


DATA RETENTION 


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES 


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 


CONTACT US 


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us. 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sadie@greenteayarns.com.